- When will I get my order?
- What does shipping cost?
- Can I send my order overseas?
- What if I need to change my order?
- Can I track my order?
- Can I return or exchange my order
- How do I return an order?
- When can I expect my refund or exchange?
- What if my order was wrong or the product is damaged?
When will I get my order?
We endeavor to ship your order as soon as possible. Your order should arrive in 3-10 business days by standard shipping. Shipping will be faster if you choose Express Post Shipping. We cannot guarantee or provide a day of the week or time of day for delivery. For customers located in NZ, your order will be shipped from Australia and should arrive in 4-6 business days by standard shipping.
What does shipping cost?
Shipping on orders of $99AUD or more are free in Australia and NZ(standard shipping only). For orders less than $99, we deliver for $13 AUD Australia wide. Due to the current COVID-19 environment Australian's are facing we are now offering free shipping on all ecommerce orders.
Can I send my order overseas?
Orders placed on our Australian website, www.lyres.com.au, can only be delivered to an Australian and New Zealand address. If you’re in the US or UK and select European countries, we are currently building US and UK online stores. In the meantime, we have many stockists/retailers in your region. We suggest you visit our stockist page and browse retailers and bars/restaurants located near you to enjoy the Lyre’s experience.
What if I need to change my order?
We are unable to make changes to orders once placed. Orders are processed very quickly, so if you need to cancel your order please call +61 8030 5552 immediately. We’ll do our best to help, but we can’t cancel orders once they have shipped. See returns and exchanges for information about sending products you've ordered back to us.
Can I track my order?
Please contact Customer Care with your order number if you wish to track your order. You can find your order number on the “My orders” page of your account.
Can I return or exchange my order?
We want you to love Lyre’s Non-Alcoholic Spirits as much as we do. If you should require a return, refund or exchange you have up to 14 days from the date of purchase, subject to the below:
If you haven’t used the product, we’ll exchange it (if the product you received was incorrect) or refund you in full using the same method of payment as your initial purchase.
If you’ve have opened and consumed a portion of the product, no refund or exchange can be given.
We cannot exchange or refund gift vouchers or promotional items.
If you’re not happy with your order, please tell us via the returns enquiry form below – we’ll always try to help you if we can.
How do I return an order?
Please contact us at the returns enquiry form below and our Customer Service team will be in touch regarding the next steps of the process. When making this enquiry, we require your order number, full name and contact details.
When can I expect my refund or exchange?
Generally, our refunds/exchanges take 3-5 business days to process from receipt of the returned order. Please allow 3-10 business days for your exchanged products to arrive or 7-10 business days for your funds to be visible in your account. If further information is required from us regarding the return of your refund/exchange, this will affect the processing time frame. We ask that a tracking number is obtained from Australia Post when returning your order.
What if my product is damaged?
Please contact us using the returns form below within 7 days of purchase as soon as you can with your order number and details of the incorrect or damaged product.
You may be required to provide photographs of the damaged goods so we can investigate into the shipping/packaging process to ensure this won’t happen again.
If there is a problem when receiving your order, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement. To enable the Customer Service team to efficiently address your enquiry, please provide your order number, full name and contact details.