Please read the following important terms and conditions before purchasing on our website. If you make a purchase this will be deemed a confirmation that they contain everything you agree to.
If you use this website or make a purchase, this will be deemed a confirmation that you agree to these Terms and Conditions. These Terms and Conditions are a legal agreement between you and Zero Proof Australia Pty Ltd. (Zero Proof) that sets forth the legal terns and conditions for use of this site, including purchase of goods from the website. Using this website and making purchases on this website represents your acceptance of these Terms and Conditions. If you do not agree to these Terms and Conditions you should immediately cease using our website. Zero Proof reserves the rights, at its sole discretion, to change or alter these Terms and Conditions at any time by updating this agreement.
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
The information in this summary summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
If you don’t understand any of this contract and want to talk to us about it, please contact us by email at [email protected] (emails will be responded to Monday to Friday: 9 am to 5 pm)
We are Zero Proof Australia Pty Ltd registered in Australia under company number: ABN 97 630 554 853.
Our registered office is at: 12 Upward Street, Leichhardt, Sydney, NSW 2040.
Registered English Zero Proof UK Ltd company number: 11725077
Our VAT number is: [328659171].
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
The key information we give you by law forms part of this contract (as though it is set out in full here).If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
Our Privacy Policy is available at www.lyres.com.au/privacy-policy
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
Below, we set out how a legally binding contract between you and us is made.
You place an order on the site by completing our order form. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
You place an order on the site lyres.com.au. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
Simply add products to your shopping cart, click checkout, enter your information and purchase with your credit card , pay pal or Afterpay account. Once successfully submitted you will be taken to a successful checkout page and receive your order confirmation via email. If you have set up an account you will be able to see your order history and status within your "my account portal". If you’re not happy with your order, please tell us via the returns enquiry form on our website – we’ll always try to help you if we can.
If you’ve have opened and consumed a portion of the product, no refund or exchange can be given.
You have the right to cancel this contract within 14 days without giving any reason provided you have not opened or consumed a portion of the product or otherwise tampered with the product.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
If you cancel this contract in accordance with your statutory consumer rights, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Provided you have not opened, damaged or tampered with the order, we will make the reimbursement without undue delay, and not later than:
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We want you to love Lyre’s Non-Alcoholic Spirits as much as we do. If you should require a return, refund or exchange you have up to 14 days from the date of purchase, subject to the below:
We endeavour to ship your order as soon as possible. Your order should arrive in 3-10 business days by standard shipping. We cannot guarantee or provide a day of the week or time of day for delivery. Shipping on orders of $75 AUD or more are free in Australia (standard shipping only). For orders less than $75, we deliver for $10 AUD Australia wide. Orders placed on our Australian website, www.lyres.com.au, can only be delivered to an Australian address.
We are unable to make changes to orders once placed. Orders are processed very quickly, so if you need to cancel your order please drop us an email at [email protected] immediately. We’ll do our best to help, but, subject to the terms of this contract, we can’t cancel orders once they have shipped. Please contact Customer Care with your order number if you wish to track your order.
This section only applies if you fall within the meaning of ‘consumer’ in the Australian Consumer Law (ACL). You will generally be considered a ‘consumer’ for the purposes of the ACL if you purchase goods or services that cost less than $40,000 or goods or services that cost more than $40,000 but are of a kind ordinarily acquired for domestic, household or personal use or consumption. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
The benefits provided to you under this agreement are in addition to other rights and remedies available to you under the law
The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
We must provide you with goods that comply with your legal rights.
The packaging of the goods may be different from that shown on the site.
While we try to make sure that all weights, sizes and measurements set out on the site are as accurate as possible, and that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
Any goods sold:
will be identified and sold as such.
Please contact us using the contact details at the top of this page, if you want:
You may be required to provide photographs of the damaged goods so we can investigate the shipping/packaging process to ensure this won’t happen again.
If there is a problem when receiving your order, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement. To enable the Customer Service team to efficiently address your enquiry, please provide your order number, full name and contact details.
Spend $75 AUD and get free standard shipping Australia wide. Applies only to www.lyres.com.au. Minimum spend must be accrued in one transaction. Shipping/handling charges will not be eligible to contribute towards the required minimum spend. No promo code required. Discount will automatically be added to the cart once spend threshold has been met. Not redeemable for cash. Discount threshold must be met after a discount/promo code has been applied. Does not apply to subtotal prior to discounts applied
This Welcome code is valid for one transaction for new customers only. New customers must have a valid email address and be signed up to receive the Lyres.com.au emails. The Code will be sent via email. This code cannot be used across sets, bundles, cases and already discounted items online. This code cannot be used in conjunction with any other offer and used in one transaction. The Welcome Code will not be replaced, refunded or redeemed if lost. The Welcome Code is not redeemable for cash and cannot be used to pay for gift cards. One-time use per customer. Lyre’s reserves the right to cancel at any time.
This Birthday code is valid for one transaction and must be used in one transaction. This code cannot be used across sets, bundles, cases and already discounted items online. This code cannot be used in conjunction with any other offer. The Birthday Code will not be replaced, refunded or redeemed if lost. The Birthday Code is not redeemable for cash and cannot be used to pay for gift cards. One-time use per customer. Lyre’s reserves the right to cancel at any time
Purchase any Lyre's 700ml Bottle to receive a complimentary bottle of Classico Grande 750ml. Offer available from November 20/11/23 & ends midnight 27/11/23 [ADST]. Purchase any bottle of 700ml, and the Classico Grande will auto-apply at checkout. Sets and cases excluded. [1] free Classico Grande per order during the offer period. Multiple orders or items in an order do not entitle you to more than one free Classico Grande 750ml. The free Classico Grande 750ml will be dispatched with the relevant items from the qualifying order. Shipping and delivery costs are not included. Lyre's reserves the right to cancel the offer or offer a substitute of equal value. While stocks last. This offer does not apply to online gift vouchers, gift sets/bundles, or sale items. The offer is available until stated otherwise, and Lyre's reserves the right to close, cancel, or change the promotion at any time. The complimentary Classico Grande 750ml cannot be substituted for any other item, cash, or credit, and no refunds or exchanges exist. The promotion is subject to Lyre's general promo code terms and conditions. This offer is only available to residents in Australia & New Zealand.
Up To 40% Off ends 11:59pm AEST Thursday 30th November 2023. Prices as marked. No exchanges or refunds are possible on this range of discounted products. Offer only available to Australian & New Zealand residents and subject to availability. Lyre’s reserves the right to cancel the offer at any time. Discount is not available on online gift vouchers. Promo can be combined with other offers. Lyre’s general promo code terms and conditions apply. The offer is available until stated otherwise, and Lyre's reserves the right to close, cancel, or change the promotion at any time.
The Topup code is valid for one transaction with a valid email address and must be signed up to the Lyres.com.au emails. The Topup code must also be used in one transaction. This code cannot be used across sets, bundles, cases and already discounted items online. This code cannot be used in conjunction with any other offer. The Topup Code will not be replaced, refunded or redeemed if lost. The Topup Code is not redeemable for cash and cannot be used to pay for gift cards. One-time use per customer. The Topup code is sent at Lyre’s discretion. Lyre’s reserves the right to cancel at any time.
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
Losses that:
Business losses; and Losses to non-consumers.
We will try to resolve any disputes with you quickly and efficiently.
If you are unhappy with:
Please contact us as soon as possible.
If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you.
This agreement takes effect, is governed by, and will be construed in accordance with the laws from time to time in force in New South Wales, Australia. The Parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
The laws of Australia, Northern America, England and Wales will apply to this contract.
No one other than a party to this contract has any right to enforce any term of this contract.
WELCOME
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