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Terms & Conditions

TERMS & CONDITIONS

Please read the following important terms and conditions before purchasing on our website. If you make a purchase this will be deemed a confirmation that they contain everything you agree to.
 
Please read the following important terms and conditions and our Privacy Policy (which is available at www.lyres.com.au/privacy-policy) (together, the Terms and Conditions) before usingour website. If you use this website or make a purchase,this will be deemed a confirmation that you agree to these Terms and Conditions. TheseTerms and Conditions are a legal agreement between you and Zero Proof Australia Pty Ltd. (Zero Proof) that sets forth the legal terns and conditions for use of this site, including purchase of goods from the website. Using this website and making purchases on this website represents your acceptance of these Terms and Conditions. If you do not agree to these Terms and Conditions you should immediately cease using our website. Zero Proof reserves the rights, at its sole discretion, to change or alter these Terms and Conditions at any time by updating this agreement.
 
Summary Of Some Of Your Key Rights:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

—up to 30 days: if your goods are faulty, then you can get a refund;

—up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;

—up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

If you don’t understand any of this contract and want to talk to us about it, please contact us by email at [email protected] (emails will be responded to Monday to Friday: 9 am to 5 pm)

 

Who Are We?

We are Zero Proof Australia Pty Ltd registered in Australia under company number: ABN 97 630 554 853.

Our registered office is at: 12 Upward Street, Leichhardt, Sydney, NSW 2040.

Registered English Zero Proof UK Ltd company number: 11725077

Our VAT number is: [328659171].

Introduction

If you buy goods on our site you agree to be legally bound by this contract.

You may only buy goods from our site for non-business reasons.

This contract is only available in English. No other languages will apply to this contract.

Information We Give You

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

  • Review Schedule 2 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
  • Read the acknowledgement email referred to below; or
  • Contact us using the contact details at the top of this page.

The key information we give you by law forms part of this contract (as though it is set out in full here).If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

Your Privacy & Personal Information

Our Privacy Policy is available at www.lyres.com.au/privacy-policy

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Ordering Goods From Us

Below, we set out how a legally binding contract between you and us is made.

You place an order on the site by completing our order form. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

You place an order on the site lyres.com.au. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

Simply add products to your shopping cart, click checkout, enter your information and purchase with your credit card , pay pal or afterpay account. Once successfully submitted you will be taken to a successful checkout page and receive your order confirmation via email. If you have set up an account you will be able to see your order history and status within your "my account portal".If you’re not happy with your order, please tell us via the returns enquiry form on our website  – we’ll always try to help you if we can.

If you’ve have opened and consumed a portion of the product, no refund or exchange can be given.

Right To Cancel 

You have the right to cancel this contract within 14 days without giving any reason provided you have not opened or consumed a portion of the product or otherwise tampered with the product.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement e.g. a letter sent by post (12 Upward Street, Leichhardt, NSW 2040, Australia or email to [email protected] . Please supply the following information, but it is not obligatory.

Cancellation Form

To [insert the trader’s name, geographical address and, where available, telephone number, contact number and email address]:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects Of Cancellation

If you cancel this contract in accordance with your statutory consumer rights, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Provided you have not opened, damaged or tampered with the order, we will make the reimbursement without undue delay, and not later than:

  • 14 days after the day we received back from you any goods supplied; or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
  • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you have received goods:

  • you shall send back the goods, unopened, untampered with and in their original packaging, or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
  • you will have to bear the direct cost of returning the goods; and
  • you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Returns

We want you to love Lyre’s Non-Alcoholic Spirits as much as we do. If you should require a return, refund or exchange you have up to 14 days from the date of purchase, subject to the below:

  • If you haven’t used the product, we’ll exchange it (if the product you received was incorrect) or refund you in full using the same method of payment as your initial purchase.
  • If you’ve have opened and consumed a portion of the product, no refund or exchange can be given.
  • We cannot exchange or refund gift vouchers or promotional items.
  • If you’re not happy with your order, please tell us via the returns enquiry form below –we’ll always try to help you if we can.

Delivery

 
We endeavour to ship your order as soon as possible. Your order should arrive in 3-10 business days by standard shipping. Shipping will be faster if you choose Express Post Shipping. We cannot guarantee or provide a day of the week or time of day for delivery. Shipping on orders of $89 AUD or more are free in Australia (standard shipping only). For orders less than $89, we deliver for $9.99 AUD Australia wide. Orders placed on our Australian website, www.lyres.com.au, can only be delivered to an Australian address. Fulfilment from Australia to NZ is in the pipeline and coming soon. In the meantime we suggest you visit our stockist page to browse stockists located near you in New Zealand.
 
If you’re in the US or UK and select European countries, we are currently building US and UK online stores. In the meantime, we have many stockists/retailers in your region. We suggest you visit our stockist page and browse retailers and bars/restaurants located near you to enjoy the Lyre’s experience.We are unable to make changes to orders once placed. Orders are processed very quickly, so if you need to cancel your order please call +61 8030 5552 immediately. We’ll do our best to help, but, subject to the terms of this contract, we can’t cancel orders once they have shipped.Please contact Customer Care with your order number if you wish to track your order.
 
You can find your order number on the “My orders” page of your account.PaymentWe accept the following credit cards and debit cards: Braintree, visa, mastercard, amex, pay pal and afterpay. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policyhttps://lyres.com.au/privacy-policy/or breach by us of our duties under applicable laws we will
 

 

 

 

COVID-19

Please note our warehouse is located in Melbourne. Due to COVID lock down and shipping carrier increased strain, you may experience some delays in our usual service level guarantees 

 

Payment

We accept the following credit cards and debit cards: Braintree, visa, mastercard, amex, pay pal and afterpay. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy https://lyres.com.au/privacy-policy/or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us. Your credit card or debit card will only be charged when the goods are dispatched.All payments by credit card or debit card need to be authorised by the relevant card issuer.Wemay also need to use extra security steps via:
 
  • Verified by Visa;
  • Mastercard®SecureCodeTM; or
  • American Express SafeKey. The price of the goods:
  • Is in Australian dollars ($AUD) for the ‘.com.au’website. Pounds sterling (£)(GBP) for the ‘.co.uk’website and American Dollars ($USD) for the ‘.com’website
  • Includes GST/VAT at the applicable local rates; and
  • Does not include the cost of delivering the goods (which will be notified to you before you place your order).

Australian Consumer Law

This section only applies if you fall within the meaning of ‘consumer’ in the Australian Consumer Law (ACL). You will generally be considered a ‘consumer’ for the purposes of the ACL if you purchase goods or services that cost less than $40,000 or goods or services that cost more than $40,000 but are of a kind ordinarily acquired for domestic, household or personal use or consumption. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • To cancel your service contract with us; and
  • To a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. 
 
The benefits provided to you under this agreement are in addition to other rights and remedies available to you under the law

Nature Of The Goods

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

  • are of satisfactory quality;
  • are fit for purpose; and
  • match the description or sample.

We must provide you with goods that comply with your legal rights.

The packaging of the goods may be different from that shown on the site.

While we try to make sure that all weights, sizes and measurements set out on the site are as accurate as possible, and that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

Any goods sold:

  • at discount prices;
  • as remnants; or
  • as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

Damaged Goods

Please contact us using the contact details at the top of this page, if you want:
 
  • Us to replace the goods;
  • A price reduction; or
  • To reject the goods and get a refund.
You may be required to provide photographs of the damaged goods so we can investigate the shipping/packaging process to ensure this won’t happen again.
 
If there is a problem when receiving your order, please contact us as soon as possible so that we can assist you with the appropriate refund or replacement. To enable the Customer Service team to efficiently address your enquiry, please provide your order number, full name and contact details. 

Shipping Threshold

Spend $89 AUD and get free standard shipping Australia wide. Applies only to www.lyres.com.au. Minimum spend must be accrued in one transaction. Shipping/handling charges will not be eligible to contribute towards the required minimum spend. No promo code required. Discount will automatically be added to the cart once spend threshold has been met. Not redeemable for cash. Discount threshold must be met after a discount/promo code has been applied. Does not apply to subtotal prior to discounts applied

Promotion Terms & Conditions

  • “Promo Code” means a code that must be entered at checkout on online transactions in order to receive a discount or benefit.
  • Each promo code is subject to (a) the specific terms and conditions stated on the promo code offer and (b) these general promo code terms and conditions. In the event of any inconsistency, the former prevails.
  • Not redeemable for cash and cannot be used to purchase gift cards.
  • Valid for qualifying purchases made on lyres.com.au.
  • Must be redeemed within the validity period.
  • Not redeemable on gift sets, sets, bundles, sale items, gift card purchases unless expressly stated otherwise.
  • Cannot be applied to previously placed orders or products not in stock at the time of purchase. No rain checks.
  • Discounts are applied prior to shipping, handling and sales tax charges.
  • Promo codes cannot be combined with other offers and can only be redeemed once per customer unless otherwise stated.
  • Not transferable or redeemable for cash or credit.
  • To apply a promo code, you must enter it at checkout prior to completing the order.
  • Ongoing offers are subject to change without notice. 

Gift Card Terms & Conditions

  • “Gift Card” means an electronic or physical card that has prepaid currency loaded onto it to be spent on Lyre’s products in accordance with these terms and conditions.
  • Online gift cards must be redeemed at lyres.com.au.
  • The value of the gift card includes GST.
  • Not redeemable for cash and cannot be used to purchase other gift cards or other tender. Cannot be exchanged.
  • Gift cards will expire 36months from the date of issue, unless expressly stated otherwise.
  • If purchase exceeds the gift card amount, the balance must be paid by other available payment options.
  • Must be redeemed within the validity period.
  • Expired gift cards are not redeemable and gift card amounts will not be refunded or credited when expired.
  • We reserve the right to cancel any gift card for any reason at any time without notice. In such instances we will elect to provide a refund or a replacement gift card.
  • Gift cards are treated like cash. Defaced, mutilated, altered, lost or stolen vouchers will not be replaced, refunded or redeemed.
  • We reserve the right to correct the balance of your gift card if we believe that a clerical or accounting error has occurred.
  • Lyre’s does not accept any responsibility for lost gift cards.
  • Lyre’s reserves the right to verify the identity of the bearer and to change the terms of use at any time without notice

Promotion Terms 

Welcome Offer – 10% Off first purchase

*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is not available on online gift vouchers, all gift sets/bundles or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)

Birthday Offer – 10% Off Single Bottles

*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount applies to individual bottles only and is not available on online gift vouchers, all gift sets/bundles or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)

Quiz Offer – 10% off first purchase

*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is not available on online gift vouchers, all gift sets/bundles or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)

Small Business Big Marketing Podcast – 15% off

*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is not available on online gift vouchers, all gift sets/bundles or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)

Living Proof Podcast – 10% off

Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is not available on online gift vouchers, all gift sets/bundles or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)

Sober Hood – 10% off

*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is not available on online gift vouchers, all gift sets/bundles or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)

Hello Fresh Offer

*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount applies additional 5% on top of already discounted 15% off booze free month sets, saving the customer up to $100 off Full Price RRP. Is not available on online gift vouchers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised on HelloFresh printed flyer supplied in Hellofresh box orders)

Leave A Review Competition

Leave a review during the month of July and go into the chance to win your last order placed on lyres.co in full. Prize will be a gift card with the amount spent rounded up to the nearest $ value. Only approved & published reviews will be classed as a eligible entry. Must use a valid and contactable email address. Judges decision is final and will be based on the terms outlined here. Entries to be added by midnight 31/07/2021 and winners will be contacted by the 15th August.

Friends & Family Offer

*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is not available on online gift vouchers, all gift sets/bundles or sale items. Promo cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)

Weekend Recipe Book Offer

* Spend over $140 & enjoy a free Lyre's Impossibly Crafted recipe book worth over $20.00. Offer ends 11:59PM on the 17th October 2021. No promo code required to be entered at checkout, the free item will automatically be added to the checkout when you meet the spend threshold as advertised. Promotion is only available to Australian and New Zealand residents. Note it is 1 free gift per transaction, the free product will not accumulate/multiply with each $140 spend increment. This offer excludes online gift vouchers, all gift sets, merchandise. Promotion cannot be combined with other offers. While stock lasts. Lyre's general promo code terms and conditions apply (as advertised) Lyre’s reserves the right to cancel offer at any time.

Complimentary Orange Sec Offer

* Buy any White, Dark or Spiced Cane Spirit 700ml bottles & receive a complimentary 700ml bottle of Lyre's Orange Sec (worth $44.99). Simply add either a White, Dark or Spiced Cane 700ml Spirit to your cart & we will automatically add a complimentary 700ml Orange Sec bottle to your order at checkout once your address has been completed. This offer is only available in Australia. Limited stock available, while stock lasts, no refunds, no returns. Limit 1 complimentary bottle per order. This offer excludes online gift vouchers, all gift sets, merchandise. Lyre’s reserves the right to cancel the offer at any time.

End Of The Contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

Limit Of Our Responsibility To You

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

  • Losses that:
    • were not foreseeable to you and us when the contract was formed; or
    • that were not caused by any breach on our part;
  • Business losses; and
  • Losses to non-consumers.

Disputes

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with:

  • The goods;
  • Our service to you; or
  • Any other matter,

Please contact us as soon as possible.

If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you.

This agreement takes effect, is governed by, and will be construed in accordance with the laws from time to time in force in New South Wales, Australia. The Parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.

The laws of Australia, Northern America, England and Wales will apply to this contract.

Third Party Rights

No one other than a party to this contract has any right to enforce any term of this contract.

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