Our Frequent Sipper's Club is a tiered rewards program that allows you to earn more perks the more they engage with us. It is completely free to join and rewards are earnt by making purchases or interacting with our community. The rewards collect as points which can be redeemed towards the cost of future purchases on our website.
If you are a regular customer you can access great discounts by joining us and being part of our community.
Signing up is easy, simply click here to get started.
The rewards page is your guide to all your points and perks. Once you're signed in to your account you can access all your info by visiting our rewards page, using the 'My Rewards' option in the account menu, or selecting 'Rewards' from your account settings.
You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!
Absolutely not! Sign up is 100% free, and there are plenty of ways to earn points without making a purchase.
You must have a minimum balance of at least 100+ points each time you would like to make a redemption, and points must be redeemed in increments of 100 points to a maximum of 400 points per order. A minimum spend is required to redeem points and discounts will be applied once per transaction.
Absolutely! Just add your birthday under 'How to Earn Points' on your rewards page, and celebratory birthday points will be automatically added to your account.
To further celebrate on your birthday, we will also send you a special discount code via email, which will be valid for 30 days from the date of your birthday.
*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.
Please allow a couple of days after an action for your points to appear on your account. If they have not appeared after a few days, please Contact Us and our dedicated team will investigate.
We are sorry to hear you're having trouble with your points.
Firstly, you must be logged in when making purchases to earn points. Have a quick check that you were signed into your rewards account when making your purchase and didn’t accidentally check out as a guest. If you have done this in error, Contact Us and we will see if we can help to add points to your account.
Please note, you won’t receive points if you return your purchase or if your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return or cancel will be deducted from your point balance.
Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be...in your account! The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from minutes to a day or two to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:
If you're still having trouble, reach out to a friendly team who can further look into this for you and correct anything that may have gone awry.
We are sorry to hear that. There are a couple of scenarios that could have triggered the error message:
The first possible scenario is that there was a mistype in one of the email addresses that you entered, or you may have forgotten to put commas between multiple emails to separate them. To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.
If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Social Media or DMs to receive credit.
Please don't hesitate to Contact Us if you need any help
Thank you so much for sharing us with your friends! We really appreciate it.
Referred friends must be a first time customer in order for both of you to receive the referral rewards. The referral must be initiated through our rewards referral box on your personal rewards page or through the use of your unique referral link via email.
Points will be added to your account as soon as your friend completes their first purchase on our website. You'll receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points that you have received for referrals.
Oh no, we're sorry to hear you're having trouble!
Firstly, double check you're logged into your account, have an adequate points balance, and meet the minimum spend requirements to use your points.
If you've checked all these boxes and are still having trouble please let us know so we can help.
Our friendly Customer Care team are on hand to help with whatever you need. Just Contact Us and we'll get back to you lickety-split.
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