Orders and Payment

We accept the following forms of payment for online orders:

We're sorry, only one credit card can be used per transaction.

You can, however, use store credit or a gift card in association with another payment method.


You can purchase from our stores using any credit card or eligible payment method. Be sure to check that the store you're ordering from ships to your desired location. Your shipping address will need to match the territories serviced by our store. For example, if you would like to ship our products to California you should purchase from our United States store, or if you would like to ship our products to Italy you should purchase from our European Store.

Our team are here to help if you have any questions or any trouble ordering.

Once you have completed the checkout process you will be directed to an order confirmation page which will display your order number and details of your purchase. You will also be sent an order confirmation email to the email address you provided on your order.

Once your order has shipped, your tracking details will be emailed to you.

If you didn't receive the email, please check spam or junk folders.

If you still can't find your email, please Contact Us and we can help.

We can cancel your order provided that it has not moved from a pending status to a packed or shipped status with our fulfilment centre. The timeline for this does vary, so if you need to cancel an order, please Contact Us as soon as possible and we'll do everything we can to help.

Please note, in line with our terms and conditions, once an order has been placed we cannot guarantee cancellation.

Once your order has been placed, it is not possible to add or remove items.

Please Contact Us and detail the changes you would like made to your order. If your order is still in pending status we will do our best to help. This will usually involve us cancelling your order, and helping you to place a new order. However, if your order has progressed to packing or if it has shipped we can no longer make changes.

Please note, in line with our terms and conditions, once an order has been placed we cannot guarantee changes will be accepted.

We want it to be as easy as possible for you to Make it a Lyre's so our amazing boffins are working on this as we speak. We'll be shouting from the rooftops as soon as this option is available, so make sure you sign up to our mailing list so you're one of the first to know!

Generally speaking, most payments will clear instantly and you will be notified that your order is processing. In some cases, with some payment methods, it may take a few days to clear. If this is the case, your order status will be 'Awaiting Payment'. Once payment has cleared, you will receive a notification that your order has updated to 'Awaiting Fulfilment', your order will then be processed.

Contact Us if you have any questions or if there's anything else we can help with.

Oh dear! That's not at all what we want!

We do see this occasionally where the banking institution will place an authorisation hold on an unsuccessful payment. This can makes it appear that a secondary charge has taken place. This will generally resolve itself in a few days. Please check with your bank if there are any pending transactions showing for longer than a week.

Please do Let Us Know if this is not the case and we'll be sure to investigate this for you.

If there was a technological issue, and multiple payments were captured, we will absolutely refund you back to your method of payment.

Sorry to hear you're having trouble.

First, please just check your spam, junk or trashed emails for an email from Lyre's, just in case a filter has taken our email out of your inbox. It may be worth adding us to your 'safe senders' list to make sure further emails get to you the way they were intended.

Second, if you have a Lyre's account, you can check your order history on our website. Simply sign into your account, and navigate to Orders to see your order history and status.

If you still can't locate an email or your order, Contact Us with your name, the email address you used for the purchase, the delivery address on the order, and the payment method used including a screenshot of the charge from your statement. With those details we should be able to track down your order number and order details.

To meet your free shipping threshold of AU$75+ please note that:

  • the discount threshold must be met after a promotion or discount has been applied
  • any shipping and handling charges are not eligible to contribute towards the required minimum spend
  • and the minimum spend must be accrued in one transaction

With that in mind, if you have been charged incorrectly, our sincerest apologies! Please Contact Us with your order number and we will investigate that for you. If you have been charged incorrectly we will of course refund any difference in cost to your method of payment.

Of course, we are always happy to help!

Please Contact Us to let us know what troubles you're having. Please share screenshots of error messaging you are seeing, where the errors are appearing, and what you are trying to purchase. You can share a video of the problem, too if you wish. This will allow our team figure out going on, and help you on your way to sensational non-alcoholic creations.

Oh, dear! That's not at all what we want. We're sorry for any inconvenience here.

Our dedicated team are on hand to help, just Contact Us and we'll look into this straight away.

If the issue occured on our end, will absolutely make sure this is made right for you.

Oh dear, how annoying. Sorry to hear you're having trouble.

Please check the items in your cart are eligable for the promotion you're trying to use. Many of our discount codes are available on individual 700mL bottles. Bundles, cases, and gift sets are already at a promotional price so are not eligible for further discounts.

If you have checked our Terms & Conditions for your discount, and your order is eligible please do Let Us Know along with any screenshots or error messages you're receiving and our team will look into this for you.

Our apologies that you are having trouble with your payment. Please Contact Us and include a description of the issue and screenshots of any error messages you're receiving. We'll look into it and help you on your way with your order.

If you need a quicker solution, you can try using an alternate payment method, such as PayPal - you don't need a PayPal account and there are no extra fees or charges.

If you still need assistance, our friendly team are on hand to help.

Orders and payment



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